Smarter Dispatch, Better Care – Thanks to DocGo’s Transportation Management Technology
DocGo initially launched its proprietary Computer-Aided Dispatch (CAD) platform with a clear mission – to revolutionize ambulance dispatch. At the time, CAD systems primarily focused on emergency medical transport; getting ambulances to patients as efficiently as possible. DocGo saw a larger opportunity, and as the company expanded its mobile health offering, it expanded the capabilities of its technological platform as well.
More than just a dispatch tool, the platform has evolved to support a broad range of solutions across the patient healthcare journey—from transporting a patient to the hospital to their post-visit discharge to bed management notifications that help increase facility efficiency to routing mobile care units that can provide care to patients at their homes. Today, the system serves as a comprehensive mobile health transportation management solution, facilitating seamless care.
“DocGo’s transportation management platform is a powerful tool for health systems to manage the entire patient transportation lifecycle versus the pure-play CAD that’s typical in the market,” says Hawk Newton, Chief Technology Officer at DocGo. “Our system delivers unparalleled transparency, efficiency and usability that helps ensure prompt, optimal transportation and mobile health solutions for multiple levels of patient need.”
How It Works
DocGo’s transportation management platform serves two primary stakeholders: health systems and payers. Historically, health systems focused on medical transport, while payers prioritized mobile healthcare to close care gaps. But demand for hybrid services is growing, and this solution is built to meet that need.
“One of the greatest technical challenges was balancing two distinct scheduling models. Ambulance dispatch is reactive, responding to emergencies in real-time. Mobile healthcare, by contrast, requires advance scheduling and meticulous planning. Our system optimizes both—allocating resources efficiently whether for an unplanned 911 call or a scheduled patient visit,” said Newton.
Segmented by unit type (ambulances vs. mobile healthcare teams) and geographic market (e.g., New York vs. Texas), the platform ensures precise, location-based service coordination. DocGo incorporates real-time traffic data and skill-based dispatching to optimize response times and improve patient outcomes.
No More Looking Out the Window
The platform’s capabilities go beyond traditional dispatching. It acts as both a CAD system and an ordering platform—an uncommon feature in the industry. While many competitors still rely on manual order planning (some hospitals literally check fleet availability by looking out the window), DocGo’s technology integrates seamlessly with Epic EMR and other hospital systems, cutting dispatch times significantly. Order requests can be made digitally via web, or through a native integration with Epic.
Beyond streamlining transport, the platform also integrates external networks of transportation providers. Whether coordinating DocGo’s fleet, a hospital’s own vehicles, or a mix of third-party providers, DocGo allows for flexible, scalable solutions. Every unit can be configured into the platform, ensuring full transparency—hospital staff can track unit locations via robust dashboards, and patients and their families can track the status of a specific trip in real time with DocGo’s ShareLinkTM on any web-connected device. This provides health systems and their patients with modernized transportation operations, full transparency, and industry-leading on-time compliance.
What’s Next?
While the platform has undergone significant evolution over the past decade, Newton believes the most transformative shift is on the horizon: the transition to a full-fledged SaaS platform. Originally built for internal use, DocGo’s technology will soon be available for independent healthcare organizations to license and manage — making it one of the few solutions that seamlessly integrates ordering, dispatching, and network management into a single platform.
Beyond its SaaS deployment, DocGo continues to enhance capabilities with predictive analytics for capacity planning. By analyzing trends, the platform will soon incorporate anticipated demand peaks and recommend optimal resource allocation in advance.
“Our technology will be able to review past trends and tell our partner—these are the peaks we expect, and here’s how many units you should have on the road throughout the day,” says Newton.
Another major upgrade on the horizon is DocGo Intelligence, which will introduce automation at an unprecedented level. By embedding customer-specific parameters—SLAs, preferred providers, and service levels, the system will support automated dispatch with minimal manual intervention.
The Bottom Line: A Smarter, More Connected Future
For patients, this technology enables faster, more reliable medical transportation and proactive mobile healthcare that meets them where they are. For hospitals and payers, it delivers cost savings, operational efficiency, and improved patient outcomes. And with its upcoming SaaS transformation, the platform is poised to extend its impact far beyond DocGo’s own operations.
With innovation at its core, DocGo’s technology is establishing a bright future for intelligent healthcare logistics.
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