In this joint op-ed, Dr. Stephen Klasko, former CEO of Jefferson Health, and Lee Bienstock, CEO of DocGo, argue that the pandemic proved healthcare could be delivered differently: virtually, at home, and with fewer bureaucratic barriers. Five years later, many of those gains have been rolled back, even as hospitals struggle to survive. They call for bold action, including a federal healthcare commission, to make virtual care standard, reward prevention over procedures, ensure real price transparency, and use AI to give clinicians time back. The choice is clear: cling to a failing status quo or embrace lasting transformation.

Dara, DocGo’s SaaS platform for medical transport management, stands out by evolving with its users. Built on continuous feedback, Dara delivers faster search and filtering, standardized documentation, and seamless integrations that save time and improve transparency for health systems. With an agile, user-driven development cycle, Dara proves that healthcare technology can be both powerful and responsive, meeting the real-world needs of hospitals, dispatchers, and administrators.

Dara, DocGo’s SaaS platform for medical transportation management, streamlines hospital workflows by integrating directly with EHRs like Epic. Instead of phone calls and manual data entry, staff can request and track rides in minutes, with key patient details auto-populated to reduce errors and save time. By simplifying transport coordination and giving hospitals real-time visibility, Dara helps staff focus less on paperwork and more on patient care.