More than 30 percent of U.S. adults lack a primary care physician, a gap that often leads to delayed or missed preventive care. Over time, it increases the use of already overburdened emergency departments for routine medical needs and contributes to the progression of unmanaged chronic conditions. The impact is most pronounced among the vulnerable who face transportation problems, long appointment wait times, and other social determinants of health that make getting office-based care difficult. To close this gap, we need new models of care delivery that meet patients where they are, both clinically and physically.

In this interview, Yong Kim, Vice President of Health Plan Partnerships at DocGo, explains what care gaps really are, why quality measures and Star Ratings create existential risk for health plans, and how closing gaps at scale directly improves outcomes, costs, and financial performance. He also breaks down how DocGo operationally reaches under-engaged populations that traditional models fail to reach, and why in-home, data-driven care delivery is changing what’s possible for value-based care.