Dr. Andy Jagoda, Professor and Chair Emeritus of Emergency Medicine at Mount Sinai and member of DocGo’s Medical Advisory Board, explores the promise and limits of AI in mental health care. From chat-based support to vocal biomarker analysis, AI tools can help expand access, monitor symptoms, and guide patients to the right level of care.

In this practical guide, Dr. Andy S. Jagoda, Professor and Chair Emeritus of Emergency Medicine at Mount Sinai and member of DocGo’s Medical Advisory Board, breaks down how to choose between the emergency department, urgent care, telehealth, and your primary care physician. Drawing on decades of clinical experience, he offers a simple framework to help patients make confident decisions, avoid unnecessary delays, and access the right care at the right time.

In this grounded and forward-looking profile, Dr. James Powell shares how connection—not just diagnosis—drives effective primary care. As CEO of DocGo’s Clinical Practice Group, he begins every visit by listening, uninterrupted, for a full minute. That pause, he says, is often the most important part. From setting SMART goals to embracing shared decision-making, Dr. Powell shows how technology and team-based care can free clinicians to do what matters most: listen, guide, and build trust.