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Better Data, Smarter Choices: The Power of Dara’s Reporting

In busy hospitals, patient transport delays can cause major problems. When ambulances arrive late for a discharge, beds stay occupied longer. When wheelchair or livery transport doesn’t show up, patients miss critical appointments. It’s a cascade effect driving huge costs for health systems.

These operational challenges directly affect patient care, staff efficiency, and hospital revenue. Most health systems struggle to get clear visibility into their medical transport operations and patient throughput. They juggle multiple vendors, manual coordination, and fragmented data that makes it nearly impossible to spot patterns or plan improvements. Knowing what’s happening is not enough. Health systems need to understand why delays occurred, which resources are overextended, and where to intervene.

Dara, DocGo’s comprehensive SaaS platform for medical transport management, delivers that clarity through an easy-to-use online ordering platform integrated with health system EHRs that drives a highly flexible, transparent, and actionable reporting suite. Facility users love that they save time through a single ordering platform for all vendors and types of transport, and that they gain transparency through real-time tracking and SMS/email updates. Hospital leadership receives the centralized, comprehensive data and insights they need to help optimize their entire patient flow, including routine discharges, patient interfacility transfers, and everything in between.

More Than a Dashboard

Dara’s reporting suite includes more than 30 unique metrics, ranging from timeliness to billing to transport efficiency. All information is centralized in a secure data warehouse and made available through dashboards across facilities. Hospital leadership reviews these dashboards regularly to drive continuous quality improvement.

Dara can track a myriad of KPIs, including:

• Trip volume, by service level and requester
• Lead time, request time and on-time compliance
• Length of stay and delays to discharge
• Time on task and transportation resource utilization
• Staffing and utilization for dedicated transport units
• Payer mix and transports with facility responsibility for billing
• Demand analysis by service level

“While competitors may offer reporting, Dara stands out for how intelligent, adaptable, and truly comprehensive our reporting capabilities are.” said Risat Haque, SaaS Product Manager at DocGo.

Dara calculates over 6.8 million estimated times of arrival annually, helping care teams make faster decisions and stay ahead of bottlenecks.

“You can drill down into everything: how long it takes from request to pickup, which vendors are consistently late, and what happens when a ride is canceled on-scene,” said Matt Koslosky, Director of Business Development at DocGo. “The level of granular detail creates true transparency, which enables health systems to shift from reactive to informed decision-making.”

A Platform That Stands Apart

While many transport platforms offer ordering tools and surface-level analytics, Dara brings everything together: clinical workflows, dispatch coordination, and reporting. The reporting suite is a core part of the product. In fact, it’s one of the most robust reporting platforms in the industry:

“Some vendors are just brokers, others offer software but don’t provide transport,” said Risat. “We do both. This means we deliver end-to-end insights that continuously improve both operations and user experiences.”

Dara has already proven its value across a number of large health systems.  Awareness is growing, and the reporting suite is often the first thing that turns interest into adoption. 

Full-System Visibility

With Dara, hospitals can track ride activity for multiple transportation vendors in their network for a single facility or across an entire health system. Custom filters allow users to view specific departments, providers, service levels, and request sources. Facilities can identify patterns and develop proactive solutions before they progress into problems.

One standout feature is bed management integration. When a transport crew departs with a patient, a notification can be sent to designated teams to trigger room turnover workflows. This supports faster discharge, quicker admissions, and more effective use of clinical space.

“Instead of saying, ‘The patient left 20 minutes ago,’ facilities get alerts when it happens,” said Risat. “This opens beds sooner and can enable health systems to more efficiently manage their beds and provide more care to more patients.”

The platform is HIPAA-compliant and SOC 2-certified and Dara also includes a full audit trail. Every change (whether to a ride request, time stamp, or pickup location) is logged securely, giving partners the confidence to rely on the data.

Designed for Strategic Decision-Making

Dara’s reports are used for more than reviewing missed pickups. The system allows health systems to monitor performance trends over time and across regions. This helps leaders understand overall on-time compliance, cost, demand, and network performance.

“If someone flags a delay, leaders can check the data to get a full picture of the factors impacting the health system’s patient flow at that time, not just guess,” said Matt. “They can see if it was an isolated issue or part of a bigger pattern.”

The result is smarter decisions: where to expand or reduce transportation coverage, which transports could be more appropriately handled by lower-acuity medical services, how to use data to hold vendors accountable or renegotiate contracts, and how to control costs while maximizing reimbursement potential. Dara makes it easier to separate perception from performance.

Data That Drives Better Care

Dara’s reporting suite gives health systems the ability to see more, know more, and act with confidence. With one platform to track transportation across the network, administrators can make informed decisions that improve efficiency, reduce delays, and ultimately support better patient care. With every ride, every update, and every report, Dara is helping health systems move healthcare forward, one decision at a time.